FierceFlow Digital • Onboarding Guide

Onboarding Guide & Quick-Start

Everything you need to start fast. Save as you go—your notes stay on this device.

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Quick Links

Use these anytime. You can come back here to finish the rest later.

1) Book Your Onboarding Call
Pick a time that works for you so we can finalize setup and timelines.
2) Update Your Intake (optional)
Need to add or correct anything? You can update it anytime.
3) Branding & Assets (optional)
In the intake form, open Branding & Assets to upload logos, colors, and photos.
Project Timeline
  • Day 0–1: Intake received → access requested → kickoff scheduled
  • Day 2–5: Core systems setup (calendar, business number/SMS, chat widget, pipeline, notifications)
  • Day 6–10: Website/GMB/social configs, testing, and QA
  • Day 11–14: Go-live + training + tweaks

Timelines vary by package and how quickly access and assets are provided.

What We’ll Deliver

Core Setup for all clients

  • Dedicated business number (call, SMS, voicemail)
  • Missed-Call Text-Back
  • Smart calendar with confirmations & reminders
  • Web chat widget (leads roll into SMS)
  • Lead pipeline + instant notifications
  • Simple reporting (appointments, leads, review requests)

Add-Ons (if included)

  • Review Automation
  • Online Booking
  • Google Business Profile
  • Website Setup/Rebuild
  • Social Setup
  • Training & Support
How We’ll Communicate
  • Primary: [email protected]
  • Quick items: reply to our SMS is fine
  • Office hours: [Your Hours] ([Your Timezone])
  • Response time: same-day on weekdays (next business day if after hours)

You’ll receive

  • Access/asset confirmation
  • “Setup started” notice
  • “Ready for review” checklist
  • Go-live confirmation & training link
Policies
  • Data & access: credentials stored securely; we request the minimum needed.
  • Deliverables: you own your content and data. Exports available on request.
  • Billing: as per your order; subscriptions renew monthly unless canceled.
  • Cancellation: cancel before your renewal date to avoid future charges.

Your Checklist

Tick what’s done and add notes. Everything auto-saves here.

Business Basics

Branding & Assets (via Intake → Branding & Assets)

Access


Quick-Start Worksheets